Return & Refund Policy
StarWebnexa Effective Date: August 21, 2026
At StarWebnexa, we are committed to delivering high-quality WordPress web design services — including E-commerce Websites, Small Business Websites, Doctor/Clinic Websites, and Portfolio Websites. Because our work is service-based and customized to each client, our refund policy differs from that of a physical product retailer. This policy explains when refunds are available, when they are not, and how to request one.
Nature of Our Services
Please note that StarWebnexa provides custom digital services, not physical goods. Once work begins on your project, resources (design time, development hours, third-party tools, hosting setup, etc.) are committed to your project. As a result, refund eligibility is tied to the stage of project completion, not a fixed “return window” like a physical product.
Payment Structure (50% Advance & 50% On Delivery)
We follow a simple and transparent two-part payment structure for all web design projects:
50% Upfront Advance Payment: This is required to start the project, secure your booking, and cover the initial resources, design time, and planning.
50% Remaining Balance: The final payment is due upon project completion, just before the final website is delivered, launched, or handed over to you.
Refund Eligibility
Since we provide custom digital services and commit resources (time, developer hours, and third-party setups) immediately upon starting a project, our refund policy is strictly as follows:
The 50% upfront advance payment is strictly NON-REFUNDABLE under any circumstances once the payment is made.
If you decide to cancel the project after the work has begun, or change your mind mid-project, the advance payment will not be returned.
After Project Completion: Once the website is completed, approved by you, and the final 50% remaining balance is paid, the project is considered delivered and is not eligible for any refund.
We encourage our clients to use the included revision rounds to ensure the final website meets their expectations before the final delivery.
Revisions Instead of Refunds
We want you to be happy with your website. Before requesting a refund, we encourage you to use your included revision rounds (as specified in your service agreement/quote) to address any concerns. Most issues can be resolved through revisions rather than cancellation.
Third-Party Products & Services
If your project involves third-party products (domain names, hosting plans, premium themes/plugins, stock photography, SSL certificates, etc.), these are subject to the refund policies of those third-party providers, not StarWebnexa. We are not able to offer refunds for costs already paid to third parties on your behalf.
How to Request a Refund
To request a refund:
- Email us at support@starwebnexa.com with your name, invoice/order number, and the reason for your request.
- We will review your request within 5–7 business days and respond with our decision.
- If approved, refunds will be processed to your original payment method within 7–14 business days, depending on your bank/payment provider.
Cancellations
If you wish to cancel an ongoing project:
Notify us in writing (email) as soon as possible.
Please note that the 50% upfront advance payment remains strictly non-refundable, as it covers the initial resources, design time, and planning already committed to your project.
You will be responsible for payment covering any additional work completed beyond the initial advance value up to the date of cancellation.
Chargebacks
We encourage clients to contact us directly to resolve any billing concerns before initiating a chargeback with your bank or payment provider. Unauthorized chargebacks for services that were delivered as agreed may result in suspension of ongoing work and pursuit of the disputed amount through applicable legal channels.
Governing Law
This Return & Refund Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in West Bengal, India, without prejudice to any mandatory consumer protection rights you may have under your local law.
Changes to This Policy
We may update this policy from time to time to reflect changes in our services or legal requirements. The “Last Updated” date at the top of this page will reflect the most recent revision.