Privacy Policy
StarWebnexa Effective Date: August 21, 2026
Welcome to StarWebnexa (“we,” “us,” “our,” or “the Company”), a WordPress web design agency based in Berhampore, Murshidabad, West Bengal, India, serving clients worldwide. We specialize in building Website Design, E-commerce Platforms, Portfolio Websites, Doctor/Clinic Websites, and Small Business Websites.
We are committed to protecting your privacy and handling your personal data transparently. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have — in plain, simple language.
This policy applies to all visitors, clients, and users of our website (www.starwebnexa.com) and our services.
Information We Collect
When you interact with us — whether by browsing our website, filling out a contact form, or becoming a client — we may collect:
- Contact Information: Name, email address, phone number, and business/organization name when you fill out our contact form, request a quote, or communicate with us.
- Project Details: Files, content, images, product data, login credentials, or other information you share with us so we can design and develop your website.
- Payment Information: Billing details necessary to process payments (we do not directly store full card details — these are handled by our third-party payment processors).
- Technical & Usage Data: IP address, browser type, device type, pages visited, time spent on pages, and referral source, collected automatically through analytics tools.
- Cookies & Similar Technologies: See Section 4 below.
- Communications: Records of emails, calls, or messages exchanged with us for support or project purposes.
We only collect what is reasonably necessary to provide our services and improve our website.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide quotes for our services.
- Communicate with you about your web design project, including invoices, updates, and support notices.
- Design, build, test, and launch your website.
- Process payments for our services.
- Provide ongoing maintenance and technical support.
- Analyze website traffic and improve our own site’s performance and content.
- Comply with legal obligations (e.g., tax and accounting records).
- Send occasional marketing communications, only where you have opted in, with an option to unsubscribe at any time.
We do not use your personal information for any purpose incompatible with the above without notifying you and, where required, obtaining your consent.
How We Share Your Information
We do not sell or rent your personal information to anyone.
We may share information with trusted third parties only where necessary to deliver our services, including:
- Web hosting providers and domain registrars (to register and host your website).
- Payment processors (e.g., Razorpay, Stripe, PayPal) to securely handle transactions.
- Analytics providers (e.g., Google Analytics) to understand website traffic in aggregate, non-identifying form.
- Email/communication tools used to correspond with you.
- Legal authorities, where required by law, court order, or to protect our legal rights.
- Business transfers, in the event of a merger, acquisition, or sale of assets, subject to continued protection of your data under this policy.
We require third-party service providers to handle your data securely and only for the purposes we specify.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Remember your preferences.
- Understand how visitors use our site (via tools such as Google Analytics).
- Improve site performance and user experience.
Types of cookies used:
- Essential cookies — required for the website to function (e.g., shopping cart, checkout).
- Analytics cookies — help us understand visitor behavior in aggregate.
- Third-party cookies — set by embedded tools (e.g., social media widgets, analytics scripts).
You can control or disable cookies through your browser settings. If you are located in the European Economic Area (EEA), UK, or other regions requiring cookie consent, you will be presented with a cookie consent banner when you first visit our site, allowing you to accept or reject non-essential cookies.
Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes described in this policy (e.g., for the duration of a project plus a reasonable support period).
- Comply with legal, tax, or accounting requirements (typically up to 7 years for financial records, or as required under applicable Indian law).
Once data is no longer needed, we securely delete or anonymize it.
Data Security
We use reasonable technical and organizational measures to protect your data, including:
- SSL encryption on our website.
- Secure storage of project files and credentials.
- Limited access to personal data on a need-to-know basis.
- Regular security reviews and backups.
If you provide us with hosting or WordPress admin credentials, we recommend changing these passwords once our work is complete. While we take reasonable precautions, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Breach Notification
In the unlikely event of a data breach that compromises your personal information, we will:
- Assess the scope and impact of the breach promptly.
- Notify affected clients without undue delay, in accordance with applicable law (including the Digital Personal Data Protection Act, 2023, where applicable).
- Take corrective action to prevent recurrence and, where required, notify relevant regulatory authorities.
International Data Transfers
As we serve clients globally, your information may be processed or stored on servers located outside your country of residence, including in India, where our business is based, or in countries where our hosting and service providers operate. Where required, we take steps to ensure such transfers are subject to appropriate safeguards consistent with applicable data protection laws.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access — Request a copy of the personal data we hold about you.
- Correction — Request correction of inaccurate or incomplete data.
- Deletion — Request deletion of your personal data, subject to legal or contractual retention requirements.
- Restriction/Objection — Request that we limit or stop certain processing of your data.
- Data Portability — Request your data in a portable format (where applicable, e.g., under GDPR).
- Withdraw Consent — Where processing is based on consent, withdraw it at any time.
- Opt-out of Marketing — Unsubscribe from marketing communications at any time.
Region-specific rights:
- If you are in the European Economic Area (EEA) or UK, you have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.
- If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information (note: we do not sell personal information).
- If you are in India, your data is handled in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act).
To exercise any of these rights, contact us using the details in Section 13. We aim to respond to all verified requests within 30 days.
Grievance Officer / Data Protection Contact
In accordance with applicable Indian data protection law, any concerns, complaints, or requests regarding your personal data may be addressed to our designated contact:
Grievance Officer: Md Wasim Seikh
Email: support@starwebnexa.com
Phone: +91 7864037007
Address: N0084, MSD, West Bengal, India, 742187
We aim to acknowledge and address grievances within a reasonable timeframe, generally within 30 days.
Limitation of Liability
StarWebnexa and its team shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our web design, development, or related services. While we ensure high-quality delivery and thorough testing, we are not responsible for any unexpected server downtime, data loss, or third-party plugin/software failures after the project has been handed over. Clients are solely responsible for maintaining regular backups of their website data and content.
Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts located in West Bengal, India, without prejudice to any mandatory consumer protection rights you may have under your local law.
Changes to This Policy
As our business grows and we adopt new tools or services, we may update this Privacy Policy from time to time. Any significant changes will be reflected by updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.